Returns

 

Your satisfaction is our priority.  If you are not satisfied with your purchase you may return it to us by post using a delivery service of your choice, within 14 days of receipt, and we will issue a refund. Please see exceptions and requirements below: 

• Accessories and underwear cannot be returned or exchanged due to hygiene reasons.
• The item must be returned in its unworn original condition, with all paper tags and labels attached
• When trying the item on, please be extra careful if wearing makeup or fragrance that could stain or perfume the item. 
• We reserve the right to refuse a refund if an item is returned in unsuitable condition, worn or stained. We will not be able to accept a garment without its original tags.

Original shipping costs are not refundable and cost of returns shipping is the responsibility of the customer. Please be aware that customs and import duties, taxes and/or fees may be payable, and are the responsibility of the customer.

Discounted items or items labeled as "FINAL SALE" cannot be returned or exchanged.

Please email us at info@sensation6.com for your return request. 

 

Exchange

 

Currently orders cannot be exchanged, unless item is faulty or incorrect. Please email us at info@sensation6.com of your return and ensure this is within 14 days of receipt. Once confirmed by our team, a new order can be placed through sensation6.com at any time.

 

Faulty Items

 

In the unlikely event your item has a fault, please contact us at info@sensation6.com quoting your order number and providing a description and image of the item. Our team will then get back to you in 3 business days.